FAQ
✨ Frequently Asked Questions
🛍️ Orders & Shipping
When will my order ship?
Most orders ship within 3–5 business days. Large wall art pieces ship within 7 business days because of their size and detail. You’ll receive a tracking number as soon as your order is on the way.
Do you offer free shipping?
Yes! We offer free U.S. shipping on orders over $200.
Where do you ship from?
All items are handcrafted and shipped from our studio in the Pacific Northwest, USA.
🎁 Products & Custom Work
Are your products handmade?
Yes — every design is original and crafted in small batches. We use sustainably sourced wood and eco-friendly packaging.
Do you accept custom orders?
We do! Please reach out through our Contact Page with details about your vision. We’ll let you know if it’s possible and provide a timeline.
What if an item I love is sold out?
Because our products are small-batch, items may sell out quickly. Many designs are restocked, so be sure to sign up for restock alerts or message us directly.
💌 Returns & Exchanges
Can I return or exchange my order?
Yes, eligible items may be returned or exchanged within 14 days of delivery. Items must be unused and in their original condition.
➡️ See our full Refund & Return Policy
What if my order arrives damaged?
Please contact us within 7 days of delivery with photos of the product and packaging. We’ll replace or refund your item.
🌎 Sustainability
Do you really use eco-friendly packaging?
Yes! Our packaging is recyclable, compostable, and plastic-free wherever possible — while still being gift-ready.
Are your products sustainable?
We work with responsibly sourced wood and keep production small-batch to reduce waste. Our goal is to create long-lasting pieces that feel meaningful and mindful.